FAQs

Why are the ingredients list not on your website?

Manufacturers regularly update their ingredients and we sometimes are not informed of this update. To ensure you have an up to date up to date ingredient list, contact us to request for the ingredient list.

How do I know what skincare products to order?

Whether you have sensitive, dry, oily or acne prone skin, fret not because the huge range in our collection means everyone is catered for with skincare products that are tailored to you to make sure you start seeing results from day 1! If you are in any doubt if a product will work for your skin contact us and we will be able to help with suggestions for your skin.

I am new to Korean and Japanese skincare, where do I start?

Korean and Japanese skincare KBeauty is all about maintaining a healthy, flawless, glowing skin, therefore, reducing the need for using heavy makeup to cover up. Research has shown that Korean women spend more on beauty products than any other nation as they are obsessed with skincare and work hard to attain that healthy ‘glow’.

How long would it take for my product to arrive?

Click here for our delivery information.

How do I return a product?

Click here for our return policy. 

Can I change or cancel my order?

Unfortunately, we are unable to change or offer cancellation through our website. To request for a change to your order or order cancellation, contact us and we will be happy to change or cancel any orders that have not yet been packed and sent for shipping.

Why is my promotional code not working?

Please be aware that you can only use 1 promotional code per transaction, if your promotional code is valid, but it does not work, contact us so that we can investigate this for you.